FAQ PAGE 

 

FAQ's

Q- How long is your typical processing time for ST Designs retail orders?

A- We process all orders within 3-5 business days

Q- how long is your processing time from Business orders?

A- Typically business orders range from 1-2 weeks processing times. This is because we need to discuss what your goal is for the orders, needs and wants and may have to order special inventory. If you have a bulk order, typically orders that involve over 50 items. Then our leads times would increase and we recommend emailing our customer service department if you have a timeframe of when you need these items by. 

Q- How long is shipping?

A- We ship all items through USPS Ground advantage. These have an average of 2-5 business days of delivery timeframe. Based on the day of the week we ship and the final destination that will also play a factor. 

Q- Do you accept returns?

A- Yes- we accept returns on all of our ST Designs Retail items up to 30 days- please see the policy page for full details. For custom orders- we will offer replacement items or store credit.

Q- Do you accept exchanges?

A- Yes- we accept exchanges with 30 days. All items must be in their original condition, unworn, unwashed, with the store tag still attached. We offer exchanges on sizes, error on ST Designs with order processing, and defective items. Please see the policy page for full details

Q- Can you make me a shirt with a photo I have?

A- of course we can! We just ask that you have a good resolution photo- preferably 200DPI and that is clear. We offer full customization for printing! 

Q- Can I get a brand of shirt that I don't see on your website?

A- You sure can- please email us at customerservice@stdesignsllc.com to inquire about different brands we offer for your needs. Prices may vary based on the price you see on the website. 

Q- Can you create a custom logo for me?

A- ST Designs can help with logo creation to a degree, we do not specialize in graphic design, but we have tools to help and also referrals to lead you in a direction to find a great graphic designer.